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Terms And Conditions

Terms And Conditions

1. BACKGROUND

Help Me Serve is a national, not-for-profit organization engaged in social service and human welfare activities. Its programme has made a perceptible change in its area of operation to the lives of the underprivileged.
Mobile 1000, its flagship programme, aims at operating 1000 Mobile Health Vans in rural India and administering free primary healthcare to 25 million Indians every year. As of date, there are 208 Mobile 1000 vans operating in 22 States and 1 Union Territory administering free primary healthcare to more than 2 million Indians in rural & remote parts of India.
Its sanitation programme- Pronto Toilets is part of the Prime Minister’s Swachh Bharat Abhiyan. It has now undertaken an ambitious plan of constructing more than 60,000 household toilets in Orissa .
Its other programmes like E-learning, Wockhardt Skills Development Institute, Annaj+, Help me serve and various other initiatives have made significant impact and it continues to expand its social coverage in area where the needs are the most.

2. TERMS AND CONDITIONS

  • The website and/or information contained herein are intended for use only by the patients, customers, donors and health care professionals who are residents of India. Other countries may have laws, regulatory requirements and medical practice that differ from those in India. Help Me Serve, therefore, advises the user that the information contained herein may not be appropriate for the users who are not residents of India
  • Any information received from user of this website including but not limited to, comments, questions, feedback, data, suggestions, ideas and alike is and will be deemed non-confidential. Help Me Serve shall have no obligation of any kind with respect to such information and shall be free to use, reproduce, disclose and/or redistribute to others without limitation or use such information, including but not limited to ideas, concepts, know-how for the purpose of, including but not limited to, manufacturing, developing, marketing and/ or advertising any products incorporating such information, either partly or wholly
  • The website and information herein is subject to copyright protection. Help Me Serve gives you permission to copy documents published by Help Me Serve on this website exclusively for non-commercial use only, provided any copy of these documents that you make shall retain all copyright and other proprietary notices contained herein. Except as expressly provided above, you may not otherwise copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text or documents contained in this web site or any portion thereof in any electronic medium or in hard copy, or create any derivative work based on such images, text or documents, without the express written consent of Help Me Serve. Nothing contained herein shall be construed as conferring by implication, estoppels or otherwise any license or right under any patent or trademark of Help Me Serve or any third party
  • Help me serve website may contain links to other websites, as a useful resource to our visitors. Help Me Serve advises users of Help me serve website that certain links on this website may lead to resources located on servers maintained by third parties over whom Help Me Serve has no control. Help Me Serve cannot guarantee, and make no representations as to, the accuracy of any website to which we provide link or reference. Furthermore, it is your responsibility to take necessary precautions to prevent any damage to your computer equipment including but not limited to any “virus” infection
  • All product names appearing herein are trademarks of Help Me Serve unless noted otherwise. The use or misuse of any trademarks, not reasonably allowed by law, should be entirely avoided. Help Me Serve would take every step to ensure enforcement of its intellectual property to the fullest possible extent of the law
  • These terms of use agreement and your use of the website and/or any information herein, shall be governed by the laws of the India without regard to its conflicts of laws principles. Any legal action or proceeding related to this website and/or information herein shall be brought exclusively in Supreme Court or High Court of competent jurisdiction in India
  • Help Me Serve reserves the right to add, remove, modify this website and/or information herein without prior notice

3.Creation of Fundraiser

When you create a fundraiser on the Platform, we collect the information you choose to provide us in relation to your fundraiser and we display it through our platform. For example, you can provide a fundraiser title, choose a fundraiser category, upload images and describe your fundraiser goal(s).

You might, in creating a fundraiser, choose to provide us with information relating to third parties by organizing a fundraiser for a family member or friend, and in doing so, you disclose the name or circumstances of that family member or friend. By providing information in a fundraiser, you consent to out collection, storage and use of your data. If you upload personal data related to third parties, you acknowledge and agree that you have the authority of the relevant third parties for us to access and use the relevant data and that you have notified the third parties and informed them of how their information is collected and used by Help me Serve to provide the Services. We reserve the right to identify you as the person who has made the referral in any message that are sent to them.

Our payment processors also collect and maintain information related to your withdrawal of funds from any fundraiser.

4. Setting up withdrawals

When you are the beneficiary (or the recipient of funds from a fundraiser), we collect your contact details (such as name and email address), zip code, country, your phone number (for purposes of multi-factor authentication and to send you important messages) and any information you choose to provide us.

Our payment processors collect your bank details as well as other information necessary to set up withdrawals. The Payment settlement will be processed within 5 working days from the receipt of the funds in Help me serve’s bank account.

5. PRIVACY POLICY

Help Me Serve and its subsidiaries are committed to respect your privacy and choices while using our website. The statement highlights our privacy practices regarding personal information that we hold about you.

  1. PERSONAL INFORMATION WE MAY COLLECT AND PROCESS:

    For the purposes of privacy statement, ‘Personal Information’ is any data which relates to an individual/ donor who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Help Me Serve.
    In general, you may browse our website without providing any Personal Information about yourself. However, certain information such as your IP address, demographics, your computers’ operating system, and browser type may be collected in order to provide better usability, troubleshooting, site maintenance, and to understand which parts of the website are visited and how frequently.
    When you register on our website or would like to comment on our content, we may require you to provide us with certain Personal Information such as your name, email address, designation, company, country and telephone number, for one or more of the following purposes: user ID creation, identifying you, contacting you and provide access to desirable content based on your preferences. While accessing certain sections of Help me serve website such as Recruitment you may also be required to provide additional Personal Information for Help Me Serve to process the corresponding request

  2. CONSEQUENCES OF NOT PROVIDING PERSONAL INFORMATION:

    If you choose not to provide your Personal Information that is mandatory to process your request, we may not be able to provide the corresponding service.

  3. DATA RECIPIENTS, TRANSFER AND DISCLOSURE OF PERSONAL INFORMATION:

    Help Me Serve does not share your Personal Information with third parties for marketing purposes without seeking your prior permission. Help Me Serve will seek your prior consent to using or sharing Personal Information for any purpose beyond the requirement for which it was originally collected.
    We may share your Personal Information within Help Me Serve or with any of its subsidiaries, business partners, service vendors, authorized third-party agents, or contractors located in any part of the world for the purposes of data processing, storage, or to provide a requested service or transaction, after ensuring that such entities are contractually bound by data privacy obligations
    When required, Help Me Serve may disclose Personal Information to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations

  4. COLLECTION OF INFORMATION:
    Site Browsing

    You browse the Site anonymously. We do not require you to identify yourself or reveal any Personal Information while browsing through the Site. However, you may not be able to access certain sections of the Site or interact with us without supplying us with Personal Information. For instance, you would not be able to transact at the Site or make any donations at the Site, without providing the Site with Personal Information. If you desire to register yourself at the Site, you would be required to provide your Personal Information.
    While you are browsing through the Site, the Site’s operating system may automatically record some general information (“General Information”) about your visit such as:
    (i) the date and time you visit the Site, along with the address of the previous website you were visiting, if you linked to us from another website.
    (ii) the type of browser you are using (such as Internet Explorer version ‘X’)
    This General Information is not Personal Information. Help me serve tracking system does not record personal information about individuals or link this information to any Personal Information collected from you.
    The General Information is used by Help me serve for statistical analysis, for tracking overall traffic patterns on the Site and to gauge the public interest in Help me serve and the Site. Such General Information may be shared by Help me serve with any person, at Help me serve’s sole discretion.

  5. USE OF COOKIES:

    Cookies are small text files that, like most other Web servers, we place in your device that you use to access our website. This is done to recognize your device during a session or in your future visits to our website, primarily in order to provide better use experience.

    Types of cookies used

    Session cookie: Session cookies remain only as long as a browsing session is active, and are intended to avoid user inconvenience during browsing. These cookies allow websites to link the actions of a user during a browser session and expire at the end of the browsing session. Session cookies also assist the user in navigating the website, and allow the user to access secure parts of the webpage when logged in.
    Persistent cookie: Persistent cookies are stored on a user’s device even after termination of a browsing session. It helps in recalling the preferences or actions of the user. Persistent cookies are used for a variety of purposes such as retaining the visitor’s language and regional preference(s) at the end of each browsing session. We may use services of third-party analytics service provider to analyze cookies to carry out a behavioral analysis in order to enhance user experience and convenience, and also to provide targeted and relevant content to visitors
    Depending on the type and settings of your browser, cookies may be accepted by default. You may change the settings of your browser to delete existing cookies or prevent future cookies from being automatically accepted. If you disable cookies, certain parts and functions of our website may not be available

  6. ACCESS, CORRECTION, OBJECTION OF YOUR PERSONAL INFORMATION

    Depending on local law, you may access, update, or correct your Personal Information that we hold, including your profile and preferences. You may do so in the corresponding sections where such information was provided. If you have difficulty in updating or accessing your Personal Information as stated above, you may contact us at contact@helpmeserve.in

  7. DATA SECURITY

    Help Me Serve adopts reasonable and appropriate security practices and procedures that include administrative, physical security and technical controls in order to safeguard your Personal Information.

  8. DATA RETENTION

    Help Me Serve may retain your Personal Information as long as there is a business requirement, subject to adherence to the applicable laws, or if otherwise required to be retained under applicable laws.

  9. LINKED WEBSITES

    Help Me Serve may provide links to third-party websites and services. However, Help Me Serve is not responsible for the privacy statements, practices, or the contents of such third-party websites.

  10. COPYRIGHT PROTECTION

    All content on this Site including graphics, text, icons, interfaces, audio clips, logos, images and software is the property of Help me serve and/or its content suppliers and is protected by Indian and international copyright laws. The arrangement and compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of Help me serve and protected by Indian and international copyright laws. Permission is given to use the resources of this Site only for the limited purposes of making enquiries, making a donation or placing an order for the purchase of Help me serve products. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this Site can only be made with the express permission of Help me serve. All other trademarks, brands and copyrights other than those belonging to Help me serve belong to their respective owners and are their property.

  11. DONATIONS & CANCELLATIONS

    Help me serve takes the utmost care to process donations as per the instructions given by our donors, online and offline. All donations once processed will not be refunded. The ETG receipt will be issued to the donor only after the donation is reflected/ credited in the Help me serve account.
    Recurring Payments: You can link your debit card, credit card or a bank account as a stored method of online payment. The online donations to Help me serve through your preferred method of Payment shall be on a recurring basis. Once a payment is processed, it cannot be cancelled and Help me serve will have no obligation to honour, stop, correct, reverse or recall the payment. The recurring donations authorize Help me serve to store and automatically charge your selected method of payment in the payment amount, without further consent or instructions from you. Help me serve shall not be liable for any penalty charge(s) levied by any bank or other financial institution upon you, in case of dishonour of a transaction for any reason(s). You shall additionally be liable in case of any penalty that might be charged to Help me serve if the recurring payment(s) through NEFT (NAACH) has failed.
    In case of any changes made in the stored method of Payment, the recurring payment(s) associated with it may be temporarily paused or cancelled. Nevertheless in such a case, you may still owe such payment to Help me serve. If at any time you wish to stop the donations, you may contact your concerned Bank(s) to that effect and cancel the recurring transactions, before the next scheduled payment.

  12. APPLICABLE LAW AND DISPUTE STATEMENT

    • You agree these terms and any contractual relationship arising out of these terms or use of the Site or Services or User Services, shall be governed by and construed solely and exclusively in accordance with the Indian laws.
    • You hereby agree that any action at law or in equity, arising out of or relating to these Terms and Conditions, including but not limited to arbitration or any issue arising out of the arbitration proceedings, appointment of arbitrator, grant of injunction, which is arising from this site, shall be filed only in the Courts at Mumbai.
    • The User hereby consents and submits to the exclusive jurisdiction of Courts of competent jurisdiction at Mumbai, India, which shall be to the exclusion of all other courts in India or any other country.
    • Any dispute, claim or controversy arising out of or relating to this site, including the determination of the scope or applicability of this site to arbitrate, or your use of the Site or information to which it gives access, shall be determined by Arbitration, before a sole arbitrator appointed by Help Me Serve.
    • Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996.
    • The seat and venue of such arbitration shall be at Mumbai.
    • All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language.
    • The award shall be final and binding on the parties to the dispute.

  13. INDEMNIFICATION FOR USER (Help me Serve):-

    • The user indemnifies to defend the website against any claim, demand, suit or proceeding made or brought against the user due to their mischief created through website.
    • The User hereby indemnifies the website that the fundraising is done by their own will for good cause as the website states and that any content in breach done through this website will in any way not harm the website, its owner or any other authorized representative.
    • The user indemnifies the website its owner or any other authorized representative from any damages, attorney fees, court proceedings and/or any disputes arising out of the website.
    • The user indemnifies that information provided by him them is true and valid.

  14. HOW TO CONTACT US
    Contact : +91 2226534444
    Contact address :Help Me Serve, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai - 400 051
    Email : contact@helpmeserve.in
  15. UPDATES TO THIS PRIVACY STATEMENT

    The Help Me Serve shall be absolutely entitled at its sole discretion from time to time add to, alter, delete or modify any of the terms and conditions contained herein. Such changes, additions, alterations, deletions or modifications shall be binding on you once you visit the Site after the Privacy Policy has been so amended.