This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it.

Please note that by visiting and using, you are agreeing to the use of your personal information as described in this Privacy Policy.

Furthermore, to understand the guidelines for Privacy, Confidential Information and the Use of the Site please refer to our Legal Page.

If you have any queries or concerns regarding this Policy, please contact us at


We need to collect and process some information for you to allow you to empower causes or donate towards an independent cause on Help Me Serve and use our services. Your information is collected to provide better services to all our users. We use your information to communicate with you about your use of, to inform you about updates to your account, establish direct discussions with selected Project Owners and to provide continuous updates on the projects you have funded. We also use this information to prevent or detect fraud or abuses to our website (this "Site"), or to the services made available through it.

Here are the types of information we gather:


The information we learn from our users at the time of making a donation on community, which includes your name, email address, mobile number, Citizenship, Address and PAN Card number.


When you use our services or view any content provided by, we automatically collect and store certain information in our server logs. This may include:

  • The URL of the Sitewhich linked you to this site.
  • Your IP address.
  • The pages you visit while on the Site.
  • The type of the device or browser you use.

    This information will not be publicly displayed or revealed to other users. This may include:

    • Your PAN or any payment information you provide
    • Your password details
    • Your IP address
    • Your phone number
    • Your email address

    When you use our services or view the content provided by this Site, your IP address is automatically logged with us. We keep a record of each user's activity by reference to the IP address of the internet connections you use to access These logs enable us to locate users who breach the Terms of use of this Site. It helps us take adverse action against such users by refusing access to our Site. If you are concerned that we have blocked an IP address that you use to access our Site in error, please contact us at


    We use the information we collect to manage your accounts and communicate with you.Your email address is not publicly displayed on our Site. Your email address is used to send you e-alerts when there is activity on a project that you have created or are supporting, to send you news-letters from time to time regarding the activity and content on our Site, and to otherwise communicate with you.

    We also keep a record of all your email communications to solve any issues you might be facing.

    If the Project /Campaign you have contributed towards, is successful in reaching its Funding Goal within the Funding Period, then, unless you pledge anonymously, your name as shown on your bank account is shared with the Project Owner by our payment processors when your funds are transferred from your account.


    On choosing to support a project, you are publically identified by the details you share with us before making the Donation to your preferred project.

    By using or continuing to use this site or by choosing to support a Project /Campaign, you agree that your personal details (as given to the Project owner) can be used in relevant circumstances such as for reward fulfillment (T. Shirt Size, Shipping Address).


    Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. By using our Site, you are agreeing to the use of cookies.


    Information about our customers is an important part of our business and we are not in the business of selling or renting it to others. We take securing your data and preserving your privacy very seriously. We never post anything to your Facebook, Twitter, or other third-party accounts without your permission.

    We share customer information with other service centers that we own or operate and other third party sites that are affiliated to in order to better integrate their services with ours. They are subject to this privacy policy and any other confidentiality and security measures as may be appropriate.

    As per your customer communication preferences, your personal information will be communicated to our partner sites for them to send you communications regarding their goods and services.

    If is involved in any merger, partial-equity stake-sale,acquisition or asset sale, we will continue to ensure the confidentiality of any personal information, being subject to this privacy policy.

    We will release personal information to other companies, organization, government or regulatory authorities when we believe that such release is appropriate to comply with the applicable law, to enforce applicable conditions of use and other agreements, to prevent or otherwise address fraud, security or technical issues, to protect the rights and property of, our users and others.

    We may share non-personally identifiable information publicly and with third parties - like investors, advertisers or content distributors. We may also disclose the information for the purpose of maintaining and understanding user analytics and behavior on this site. For example, we may share information publicly to show trends about the general use of our services.

    Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.


    If you decide to support a project by making financial contributions to it, you are routed to a safe and secure transaction process provided by our certified payment gateway partner. Further you will be taken through a "verified by visa" password protect process to prevent any misuse to your credit/debit cards details. The details of your credit/ debit card are not shared with anyone including Help Me Serve.


    Our Site contains links to third party websites that are not subject to this privacy policy. Please read the terms of use for further information on these links.


    We may make changes to this Privacy Policy at any time, at our discretion. We may notify you by posting it on this page. Any changes will take effect after seven days from the date of the modification of this page. Your continued use of our Site after the change implies that you have consented to be bound by the modified terms.